This makes Clientscape an essential tool!

My business is constantly changing. I am always looking for new procedures and innovation, in order to anticipate the needs of my customers and bring useful ideas to my business.

Entrepreneur

Hi, I´m Charles.

Optimize operational performance while

increasing customer satisfaction

You would not believe how much work has been put into our platform so that your teams can have the best and most efficient experience with the lightest workload. This is a completely new and revolutionary experience for Customer Care agents.

Thank you. We will get back to you as soon as possible.

Clientscape integrations

Facebook
Facebook Messenger
Messenger Live Chat
Instagram
Twitter
Twitter Direct Messages
Email
GoogleMy Business
Whatsapp

Facebook

Messenger

Live Chat

Instagram

Twitter

Messages

Twitter

Email

Google

My Business

WhatsApp

Some of the teams using Clientscape

Samsung
TAP Portugal
El Corte Inglés
Havas
APAV
PSP Polícia Segurança Pública
Deloitte
Salsa Jeans
EDP
L´Oréal
Continente
Câmara Municipal Lisboa

Customer Support, case management, audits

and enterprise collaboration has never been this easy

A universal inbox for all your customer touch points

Whether you received a Facebook message, a Tweet, an e-mail or even a review on Google, unleash your power and perform your best support all in one, simple, streamlined interface.

Clientscape Inbox
Clientscape Insights Reporting

Leading the market when it comes to operation performance indicators

 If your company strives for optimal performance and making sure your customers are happy and receiving the best possible support, you need to keep the pulse on all your operations. The best available reporting and real-time dashboarding on the market that delivers a full set of operational statistics, workloads, bottlenecks and KPI’s. Valuable insightful data at your fingertips that will help you make sure your goals are met.

Take a look at some of our

most valued features

You’re probably a seasoned Social Media Manager or a Customer Support Wizard or maybe even a Marketing Mogul, but have you honestly ever seen powerful features like these in your current or past tools?

Perform like a super hero

Clientscape can deliver 6x more throughput than a conventional call center.

Feng Shui interface

Everything that you need where it needs to be. Achieve more doing less.

Work from anywhere

As a pure SaaS platform you are free to log on from wherever you wish.

Benchmark your performance

Are you doing the best job you can?

Compare yourself to the performance of others.

super_hero.jpg

Join a growing team of professionals that are excelling at their game

Get in touch with us to request a demo or if you have any doubts feel free to reach out. Our team is available to schedule a meeting.

Take a look at some of our

most valued features

You’re probably a seasoned Social Media Manager or a Customer Support Wizard or maybe even a Marketing Mogul, but have you honestly ever seen powerful features like these in your current or past tools?

Come together as one with

our Workflow

Always keep track of a customer request no matter how far you need to reach to get an appropriate answer. With our workflow, you can reach within your organization or externally to any partner or supplier without anyone requiring a Clientscape license. We have bridged internal support with intelligent e-mail automation in a Slack like environment. As a result, everyone comes together to excel in customer support seamlessly.

Workflow
Case Distribution Engine

Perfectly managed case distribution engine

We have designed a case routing engine that has been tuned to ensure that each operator is solving issues he is most familiar with. No operator will ever tread on another operators’ case or customer and a customer will never again receive conflicting answers form different agents. Workload efficiency and distribution rules have been baked into our routing engine.

Clear, honest and focused operator metrics

We all come together to give our best, but to know how well tuned our team is, we need simple and transparent visibility to each and every single performance indicator on a per-operator level. Look no further. We have every workload, throughput, answer ratio, timetable and rotations available in our real-time dashboards.

Operator Metrics
CRM Lite

We call it CRM Lite just because it's so easy and safe

We all know large companies sit upon massive data silos and huge CRM systems. We also know that integrating new support channels with existing CRM systems within an organization can take decades to materialize. For that reason, we built into Clientscape, what we like to call our very own CRM Lite. Register customer contact details, while being fully GDPR compliant. Enhance security by requesting customer contact validation with our 2FA (2 Factor Authentication) service. Rest assured that any data that has been collected is compliant, verified and safe. 

Customer Support, case management, audits

and enterprise collaboration has never been this easy