This makes Clientscape an essential tool!
My business is constantly changing. I am always looking for new procedures and innovation, in order to anticipate the needs of my customers and bring useful ideas to my business.
Entrepreneur
Hi, I´m Charles.
Optimize operational performance while
increasing customer satisfaction
You would not believe how much work has been put into our platform so that your teams can have the best and most efficient experience with the lightest workload. This is a completely new and revolutionary experience for Customer Care agents.
Clientscape integrations
Available soon
Some of the teams using Clientscape
Customer Support, case management, audits
and enterprise collaboration has never been this easy
A universal inbox for all your customer touch points
Whether you received a Facebook message, a Tweet, an e-mail or even a review on Google, unleash your power and perform your best support all in one, simple, streamlined interface.
Leading the market when it comes to operation performance indicators
If your company strives for optimal performance and making sure your customers are happy and receiving the best possible support, you need to keep the pulse on all your operations. The best available reporting and real-time dashboarding on the market that delivers a full set of operational statistics, workloads, bottlenecks and KPI’s. Valuable insightful data at your fingertips that will help you make sure your goals are met.
Take a look at some of our
most valued features
You’re probably a seasoned Social Media Manager or a Customer Support Wizard or maybe even a Marketing Mogul, but have you honestly ever seen powerful features like these in your current or past tools?
Take a look at some of our
most valued features
You’re probably a seasoned Social Media Manager or a Customer Support Wizard or maybe even a Marketing Mogul, but have you honestly ever seen powerful features like these in your current or past tools?
Come together as one with
our Workflow
Always keep track of a customer request no matter how far you need to reach to get an appropriate answer. With our workflow, you can reach within your organization or externally to any partner or supplier without anyone requiring a Clientscape license. We have bridged internal support with intelligent e-mail automation in a Slack like environment. As a result, everyone comes together to excel in customer support seamlessly.
Perfectly managed case distribution engine
We have designed a case routing engine that has been tuned to ensure that each operator is solving issues he is most familiar with. No operator will ever tread on another operators’ case or customer and a customer will never again receive conflicting answers form different agents. Workload efficiency and distribution rules have been baked into our routing engine.
Clear, honest and focused operator metrics
We all come together to give our best, but to know how well tuned our team is, we need simple and transparent visibility to each and every single performance indicator on a per-operator level. Look no further. We have every workload, throughput, answer ratio, timetable and rotations available in our real-time dashboards.
We call it CRM Lite just because it's so easy and safe
We all know large companies sit upon massive data silos and huge CRM systems. We also know that integrating new support channels with existing CRM systems within an organization can take decades to materialize. For that reason, we built into Clientscape, what we like to call our very own CRM Lite. Register customer contact details, while being fully GDPR compliant. Enhance security by requesting customer contact validation with our 2FA (2 Factor Authentication) service. Rest assured that any data that has been collected is compliant, verified and safe.
