Clientscape was built from the ground-up to support multi-seat operation.
Every item your clients place on your brands Facebook page or Twitter account, instantly appear in your pipeline.
All items are treated as tickets that need to be processed. Solve tickets with a simple click or answer them.
Always rest assured that you don’t miss a single item. Clientscape keeps you worried-free so that you can focus on what you do best.
Clientscape has an incorporated template answer library. You can quickly search for the desired answer or have Clientscape suggest the best fits. Not only can you answer your customers faster, Clientscape will keep track of the most used answers generating real-time trend reports.
Clientscape also makes sure you don’t seem like a machine or answering-bot. If a certain customer has received answer X in the past 3 weeks, Clientscape will warn you, so that you can perform a few retouches before publishing. Keep clients happy, keep the relevance and affinity with your brand high.
Clientscape has the unique ability to tie each customer to the most eligible operator based on contextual history. Items can also be routed based on language rules, keywords, client scores, etc…
Should you wish to assign an item to one of your co-operators, simply click assign, choose the available operator, and define a priority level. Clientscape will make sure your item is immediately dispatched to your colleague. No item ever goes without being answered.
Clientscape automates data collection in a client-centric manner. All client specific items and brand answers to each client are kept in historical order.
You can quickly look over each client history, prior to answering juts to make sure that you are getting back to him with valuable help. Never ask a client to remind you of his/her issue. It’s just a click away.
Is your client complaining about your brand or specific product? Make sure what his previous state of mind was before you jump in with an answer.
Clientscape not only help keep track of customer sentiment, but it hold its change over time. Allowing you to plot satisfaction fluctuations on a per-client basis or across your whole audience or cluster of clients.
We helped speed up answering your clients, leaving you with spare time to profile. Create really valuable customer insights.
Help your colleagues manage or collaborate in handling a specific customer request. Tiny and practical notes can be left under each customer profile to make sure someone gets that job done. For example: Customer B has complained she doesn’t enjoy our complimentary salad. Well… let’s stop offering a salad and offer our complimentary ice-cream cone. Another happy customer!
Clientscape lets you keep that conversation open, with all items falling in real-time. If your customer wants to chat, we let you chat back. In fact, our data shows that customer handling over chat emphasizes brand affinity and increases customer satisfaction.
Clientscape even includes the ability to exchange digital documents via attachments.
Clientscape lets your perform one or more operation over multiple items. You can answer multiple clients, via different items, with the same answer in a single operation. Clientscape will make sure to individualize every message, register each message to each customer history while also clearing a bigger load of your pipeline. Let Clientscape do the work for you.
Clientscape lets you filter through all your pipeline content in order to find that exact item or items you need. Search couldn’t be easier, simply click and filter by desired variables, and your pipeline will change to show you exactly what you are looking for.
You are a community manager. Your client has just asked a very technical question about brand new product the brands has just recently launched. You don’t know the answer…
Clientscape brings a fully automated, script driven help request feature we call workflow. Why do we call it workflow? Because it makes answering a customer a collaborative task, involving personnel within your department, from other departments or even form external companies. We keep the loop tight, so you don’t let it snap!